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2025 Certified-Business-Analyst Valid Test Syllabus | Pass-Sure Salesforce Certified-Business-Analyst: Salesforce Certified Business Analyst Exam 100% Pass

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Salesforce Certified-Business-Analyst Exam is designed to test your knowledge and understanding of Salesforce business analysis concepts and best practices. Certified-Business-Analyst exam covers a wide range of topics, including data modeling, process automation, reporting, and business requirements gathering. Certified-Business-Analyst Exam is conducted online and consists of multiple-choice questions that assess your understanding of Salesforce concepts and your ability to apply them in real-world scenarios.

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Free PDF Quiz Certified-Business-Analyst - Salesforce Certified Business Analyst Exam –Valid Valid Test Syllabus

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Salesforce Certified Business Analyst Exam Sample Questions (Q15-Q20):

NEW QUESTION # 15
The Salesforce project team at Cloud Kicks is about to start a project that crosses sales and service teams. The business analyst (BA) has been tasked with writing user stories with the teams in a workshop.
What should the BA keep in mind during the process?

A. User stories are fixed upon stakeholder approval.
B. User stories specify which technical components are impacted.
C. User stories encourage iterative development.

Answer: B

NEW QUESTION # 16
A business analyst (BA) at Northern Trail Outfitters (NTO) is assigned to a project to help revamp n process.
The current process used by the sales team is different than the process outlined in NTO's documentation.
Which step should the BA take first?

A. Meet with stakeholders as a group to capture future requirements.
B. Meet with stakeholders as a group to understand the current state.
C. Create an Entity Relationship Diagram (ERD) of the current state.

Answer: B

Explanation:
Explanation
The first step that the business analyst should take is to meet with stakeholders as a group to understand the current state. The current state is the existing situation or condition of a process, system, or solution before any changes or enhancements are made. The current state helps to identify and measure the performance, pain points, opportunities, and gaps of a process, system, or solution. The business analyst should meet with stakeholders as a group to understand the current state by asking questions, observing workflows, collecting data, and documenting information. Meeting with stakeholders as a group helps to obtain multiple perspectives and feedback from different roles or functions involved in or affected by the process, system, or solution.
Meeting with stakeholders as a group also helps to ensure alignment and engagement among them on the current state analysis and documentation. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/business-pro

NEW QUESTION # 17
The business analyst (BA) at Universal Containers needs to gather information for their project including the steps a user takes to accomplish a goal, challenges a user faces, people the user interacts with, applications they use to complete the steps, and their level of morale as they move through the process.
Which elicitation technique should the BA use?

A. journey Mapping
B. Survey /Questionnaire
C. Focus Groups

Answer: A

Explanation:
Explanation
The elicitation technique that the business analyst should use to gather information about the steps a user takes to accomplish a goal, challenges a user faces, people the user interacts with, applications they use to complete the steps, and their level of morale as they move through the process is journey mapping. Journey mapping is a technique that creates a visual representation of a user's experience with a product or service over time. It can help the business analyst understand how a user interacts with a product or service across different touchpoints or stages, what pain points or obstacles they encounter, what emotions or feelings they have, etc.Survey/Questionnaire is an elicitation technique that collects quantitative or qualitative data from a large number of stakeholders using predefined questions or scales. It can help the business analyst measure stakeholder satisfaction, preferences, or feedback, but not capture the details or nuances of their experience.

NEW QUESTION # 18
Universal Containers is working to improve Salesforce adoption. Customer reps are utilizing many Salesforce features in the org, but sales reps are still relying on their personal spreadsheets.
What should the business analyst do to better understand the sales reps process in order increase Salesforce adoption?

A. Host Focus group, conduct surveys, and shadow the sales reps to observe the tools they use and how the use them.
B. Arrange for the sales reps to collaborate with customer service reps to learn service reps interact with Salesforce.
C. Run reports based on usage to see where the sales reps are spending the majority of their time in Salesforce.

Answer: A

NEW QUESTION # 19
The delivery team at Cloud Kicks has Just conducted a successful sprint demo showcasing a new sales dashboard. However, the marketing team Is unhappy because the new lead automation they requested was missing from the deliverables and an Important new marketing campaign is starting the next day.
What did the business analyst fall to do during sprint planning'?

A. Prioritize the sprint backlog with stakeholders
B. Create a burndown list of sprint tasks
C. Calculate the sprint capacity correctly

Answer: A

Explanation:
According to the Salesforce Business Analyst Certification Prep, the business analyst's role in sprint planning is to prioritize the sprint backlog with stakeholders1. The BA should ensure that the most important and valuable user stories are selected for the sprint, based on the business needs and expectations1. The BA should also communicate the sprint goals and scope to the stakeholders and get their buy-in1. In this scenario, the BA failed to prioritize the sprint backlog with the marketing team, resulting in their dissatisfaction with the deliverables. References: Salesforce Business Analyst Certification Practice Quiz and Sample Questions, Cert Prep: Salesforce Business Analyst

NEW QUESTION # 20
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