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Certified-Business-Analyst Valid Exam Materials - Valid Certified-Business-Analyst Exam Syllabus

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Salesforce Certified-Business-Analyst Exam Syllabus Topics:

Topic
Details

Topic 1

Requirements: This section of the exam covers the comprehension of the differences between scopes, and user stories, how to attract and engage various stakeholders, and how to write details of requirements.

Topic 2

Business Process Mapping: It deals with the scope of a complex business process, and documentation of a business process in a version-controlled repository to manage scope.

Topic 3

Customer Discovery: This topic is about exploring various strategies related to business objectives, various initiatives, and improving the current products in addition to describing the responsibilities of a Business Analyst. It also delves into the implementation lifecycle, assessment of the customer's Salesforce environment(s), and demonstration of Salesforce capabilities.

Topic 4

User Stories: In this topic, questions about components of a user story, writing acceptance criteria, and documenting user stories appear.

Salesforce Certified Business Analyst certification is a valuable credential for professionals who want to advance their careers in Salesforce implementation. It demonstrates to potential employers that the candidate has a deep understanding of the Salesforce platform, its features and functionality, and how to use it to solve business problems. It also provides the candidate with the skills and knowledge they need to work as business analysts or project managers for Salesforce implementations.

Salesforce Certified Business Analyst Exam Sample Questions (Q114-Q119):

NEW QUESTION # 114
The sales team is learning a new sales methodology. Management wants to align Salesforce opportunities with the methodology.
What is the first step a business analyst should take to begin overhauling the Opportunity object?

A. Configure stages in Salesforce.
B. Understand the current business process.
C. Create new reports and dashboards.

Answer: B

Explanation:
Explanation
The first step that the business analyst should take to begin overhauling the Opportunity object is to understand the current business process. This is because understanding the current business process helps to establish a baseline for measuring the current state of performance, identify pain points and opportunities for improvement, and align with the desired business outcomes. The business analyst should use techniques such as interviews, observations, surveys, or process mapping to understand how users currently use Salesforce opportunities and what challenges or gaps they face. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/business-pro

NEW QUESTION # 115
A group of business analysts (BA) at Universal Containers have been working with different teams of stakeholders on eliciting requirements for a new Salesforce app. The BAs have gathered and documented all of the information in a central location. Upon review of the requirements, the BAs discovered that changes made to the documentation were overwritten by each other, and they will lose time recapturing them.
What should the BAs do differently to prevent this error from happening?

A. Each BA should enter their business needs in a shared spreadsheet,
B. Each BA should use their own separate documentation,
C. Each BA should use a shared system that has version control.

Answer: C

NEW QUESTION # 116
The business analysis (BA) at Northern Trail Outfitters is assigned to a project to help revamp its Experience Cloud implementation.
When assessing the existing process, which type of diagram should the BA use to identify waste within and between processes?

A. Detailed Process Map
B. Value Stream Map
C. Suppliers, Inputs, Process, Outputs, Customers (SIPOC) Map

Answer: B

Explanation:
The type of diagram that business analyst should use to identify waste within and between processes when assessing existing processes for Northern Trail Outfitters' Service Cloud implementation is value stream map.
A value stream map is diagram that shows flow of materials information value-added non-value-added activities cycle times wait times involved in process value stream map can help identify waste inefficiencies opportunities improvement within between processes by highlighting where time resources being wasted where value being added where bottlenecks occurring etc.
A Suppliers Inputs Process Outputs Customers (SIPOC) Map is not type diagram that business analyst should use identify waste within between processes when assessing existing processes for Northern Trail Outfitters' Service Cloud implementation SIPOC Map high-level process map shows key elements process such suppliers inputs outputs customers SIPOC Map can help define scope boundaries project identifying what triggers process what are inputs outputs process who are involved affected by process what are expectations requirements process SIPOC Map does not help identify waste within between processes detail.
A detailed process map is not type diagram that business analyst should use identify waste within between processes when assessing existing processes for Northern Trail Outfitters' Service Cloud implementation detailed process map diagram shows steps activities decisions involved in process detailed process map can help document existing processes clear concise way can easily understand anyone involved project but does not help identify waste within between processes detail.
References:
https://trailhead.salesforce.com/en/content/learn/modules/business-analyst_skills-strategies/explore-techniques-i

NEW QUESTION # 117
The business analyst (BA) at universal Containers is grooming user stories to add to the next sprint The BA Is having difficulty understanding the level of testing that's necessary for a particular story involving an update to an Important trigger.
What should the BA do to address the need for user acceptance testing (UAT)?

A. Run all Apex tests using change set validation.
B. Gather testing requirements from the stakeholder.
C. Perform testing on all objects in the trigger.

Answer: B

Explanation:
Explanation
The business analyst should gather testing requirements from the stakeholder to address the need for user acceptance testing (UAT) for a particular story involving an update to an important trigger. UAT is end-user testing performed in a sandbox or test environment to verify that a project or enhancement works as intended and what was originally requested is actually being delivered. The business analyst should gather testing requirements from the stakeholder to understand what scenarios or cases need to be tested, what data or inputs need to be used, what outputs or results need to be expected, and what criteria or metrics need to be measured.
The business analyst should also document and communicate these testing requirements to the testers and developers involved in UAT. Running all Apex tests using change set validation is not an action that the business analyst should take to address the need for UAT for a particular story involving an update to an important trigger. Running all Apex tests using change set validation is a process that checks whether deploying a change set would succeed or fail in another org without actually deploying it. Running all Apex tests using change set validation helps ensure code quality and coverage but does not verify whether a project or enhancement meets user needs or expectations. Performing testing on all objects in the trigger is not an action that the business analyst should take to address the need for UAT for a particular story involving an update to an important trigger. Performing testing on all objects in the trigger is a process that checks whether the trigger works correctly and consistently for all objects that it affects. Performing testing on all objects in the trigger helps ensure functionality and performance but does not verify whether a project or enhancement meets user needs or expectations.
References:https://trailhead.salesforce.com/en/content/learn/modules/user-acceptance-testing-video/learn-about-u

NEW QUESTION # 118
Cloud Kicks (CK) needs to integrate the industry standard due-diligence in its sales process to verify customers in Sales Cloud. CK asks the business analyst (BA) to identify which stage in the sales process the industry standard due-diligence should be embedded.
What should the BA do to meet the requirement?

A. Identify the triggers, locate the stage, and add the standard due-diligence as a subprocess.
B. Develop a process map as a base, work with stakeholders to understand the trigger point, and locate the stage.
C. Locate the stage, add the standard due-diligence as a subprocess, and set the trigger point.

Answer: B

Explanation:
The best practice for identifying which stage in the sales process the industry standard due-diligence should be embedded is to develop a process map as a base, work with stakeholders to understand the trigger point, and locate the stage. This practice helps to:
* Develop a process map as a base: This provides a visual representation of the sales process, showing the steps, inputs, outputs, roles, and decisions involved in each stage.
* Work with stakeholders to understand the trigger point: This helps to elicit feedback and insights from the stakeholders who are familiar with or affected by the sales process, and identify when or why the industry standard due-diligence is needed or required.
* Locate the stage: This helps to determine where in the sales process the industry standard due-diligence should be embedded, based on the trigger point and the business logic. References: https://trailhead.
salesforce.com/en/content/learn/modules/business-analysis-process-mapping/create-a-process-map

NEW QUESTION # 119
......

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