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Free PDF Quiz 2025 ITIL ITIL-4-Foundation–Reliable Reliable Exam Tips

Desktop ITIL 4 Foundation Exam (ITIL-4-Foundation) practice exam software also keeps track of the earlier attempted ITIL-4-Foundation practice test so you can know mistakes and overcome them at each and every step. The Desktop ITIL-4-Foundation Practice Exam software is created and updated in a timely by a team of experts in this field. If any problem arises, a support team is there to fix the issue.

Earning the ITIL 4 Foundation Certification demonstrates a basic understanding of the ITIL 4 framework and its best practices. It is a valuable credential for IT professionals who want to advance their career in IT service management. ITIL 4 Foundation Exam certification is recognized globally and can open up many job opportunities in various industries, including IT, healthcare, finance, and government. Moreover, it provides a solid foundation for further ITIL 4 certifications, such as ITIL 4 Managing Professional and ITIL 4 Strategic Leader.

ITIL 4 Foundation Certification Exam is an online exam that can be taken from anywhere in the world. ITIL-4-Foundation Exam consists of 40 multiple-choice questions, and the passing score is 65%. ITIL-4-Foundation exam duration is 60 minutes, and candidates are required to complete it within the given time frame. ITIL 4 Foundation Exam certification is valid for life, and individuals who pass the exam can use the ITIL 4 Foundation certification on their resumes and business cards, which can enhance their career prospects.

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The ITIL ITIL-4-Foundation certification exam also enables you to stay updated and competitive in the market which will help you to gain more career opportunities. Do you want to gain all these ITIL 4 Foundation Exam (ITIL-4-Foundation) certification exam benefits? Looking for the quick and complete ITIL ITIL-4-Foundation exam dumps preparation way that enables you to pass the ITIL-4-Foundation Certification Exam with good scores? If your answer is yes then you are at the right place and you do not need to go anywhere. Just download the Real4exams ITIL-4-Foundation Questions and start ITIL 4 Foundation Exam (ITIL-4-Foundation) exam preparation without wasting further time.

ITIL 4 Foundation Exam is a certification exam that validates an individual's knowledge of IT Service Management, following the latest ITIL 4 framework. ITIL 4 is the latest version of the IT Infrastructure Library (ITIL), which is a set of best practices for managing IT services. The ITIL 4 Foundation Exam is designed to test a candidate's understanding of the key concepts, principles, and terminology of ITIL 4, as well as their ability to apply them in a real-world context.

ITIL 4 Foundation Exam Sample Questions (Q94-Q99):

NEW QUESTION # 94
Which guiding principle considers customer and user experience?

A. Focus on value
B. Keep it simple and practical
C. Start where you are
D. Collaborate and promote visibility

Answer: A

NEW QUESTION # 95
Which practice ensures that service actions, that are a normal part of service delivery, are effectively handled?

A. Problem management
B. Service level management
C. Service request management
D. Incident management

Answer: C

Explanation:
Explanation
A service request is defined as a request from a user or a user's authorized representative that initiates a service action which has been agreed as a normal part of service delivery.
The purpose of the service request management practice is to support the agreed quality of a service by handling all pre-defined, user-initiated service requests in an effective and user-friendly manner. Service request management is dependent upon well-designed processes and procedures, which are operationalized through tracking and automation tools to maximize the efficiency of the practice. To be handled optimally, service request management should follow these guidelines:
Service requests and their fulfilment should be standardized and automated to the greatest degree possible.
Policies should define which service requests will be fulfilled with limited or even no additional approvals so that fulfilment can be streamlined.
The expectations of users regarding fulfilment times and costs should be clearly set, based on what the organization can realistically deliver.
Opportunities for improvement should be identified and implemented to produce faster fulfilment times and take advantage of automation.
https://www.bmc.com/blogs/itil-service-request-management/

NEW QUESTION # 96
Which statement about service desks is CORRECT?

A. The service desk should escalate all technical issues to support and development teams
B. The service desk should remain isolated from technical support teams
C. The service desk should rely on self-service portals instead of escalation to support teams
D. The service desk should work in close collaboration with support and development teams

Answer: D

NEW QUESTION # 97
Identify the missing word in the following sentence.
The purpose of the 'supplier management' practice is to ensure that the organization's suppliers and their performances are [?] appropriately to support the seamless provision of quality products and services.

A. managed
B. defined
C. rewarded
D. measured

Answer: A

Explanation:
Explanation/Reference: https://www.bmc.com/blogs/itil-management-practices/

NEW QUESTION # 98
What role would be MOST suitable for a new graduate with great levels of empathy and understanding of business issues? They also have good communication skills, high emotional intelligence, and a broad understanding of IT technology.

A. Problem analyst
B. Service level manager
C. Change authority
D. Service desk agent

Answer: D

NEW QUESTION # 99
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