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Get Best Peoplecert ITIL-4-Specialist-High-velocity-IT Sample Exam and Reliable Exam Simulator

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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Topic
Details

Topic 1

Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.

Topic 2

Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.

Topic 3

ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.

Topic 4

Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.

Topic 5

High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.

Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q54-Q59):

NEW QUESTION # 54
An organization has a culture that encourages people to hide their mistakes. This reduces opportunities to learn and improve in many different areas.
Which practice would MOST help to improve this situation and how?
Relationship management, by developing and communicating values and principles Which is an example of planning for value co-creation?

Answer:

Explanation:
Agreeing with a customer the service desk team's response times for each method of user contact

NEW QUESTION # 55
What provides value to the organization by ensuring that there is end-to-end management over the organization's suppliers through a single entity?

A. Service integration and management
B. Workforce planning and management
C. Integration and data sharing
D. Shift-left

Answer: A

NEW QUESTION # 56
A service provider has recently started providing services to a new client. Surveys have shown that most of the client's staff are satisfied with their experience across the user journey. However, some users are taking longer to get started because they are unaware or confused by the procedures to access and utilize the services.
Which is the BEST recommendation to improve the user journey?

A. Improve user training materials and methods as part of the 'onboarding' step
B. Streamline service delivery to reduce delays in accessing services
C. Increase service desk availability for new users
D. Implement user feedback loops to improve processes

Answer: A

NEW QUESTION # 57
Which is a challenge when onboarding individual consumers?

A. Identifying the consumers' needs because they do not communicate them clearly
B. Providing marketing material tailored to the needs of service consumer
C. Identifying the customer that can represent the service consumer
D. Dealing with a large number of consumers with varied skills and backgrounds

Answer: D

NEW QUESTION # 58
An organization is undergoing a digital transformation. New behaviour patterns are encouraged among the teams. Many employees have adopted these patterns, but others are reluctant and unsure. An anonymous survey conducted by the leadership team highlighted that some team members avoid experimentation and prefer to search or wait for a single correct solution.
Which TWO key behaviour patternsare MOST LIKELY to be affected by this attitude?
1. Accept ambiguity and uncertainty
2. Commit to continual learning
3. Help get customers'jobs done
4. Trust and be trusted

A. 2 and 3
B. 3 and 4
C. 1 and 2
D. 1 and 4

Answer: C

NEW QUESTION # 59
......

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